Store Help and FAQs

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Most orders ship within 1-3 business days. Delivery times vary by location: US orders typically arrive in 7-15 business days, while international orders may take 10-20 business days.

Do you offer international shipping?
Yes! We ship to Canada, Australia, and select international markets. Shipping costs and delivery times are calculated at checkout.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can track your package directly through the carrier's website.

Products & Quality

What types of products do you sell?
Donna's Fantastic Finds specializes in lightweight, high-quality electronic accessories, home and kitchen supplies, pet supplies, and beauty items. We carefully curate products that offer great value and fast shipping.

Are your products authentic?
Absolutely. We work with trusted suppliers to ensure all products meet our quality standards. Every item is inspected before shipping.

Orders & Returns

Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order is processed and shipped, we cannot make changes.

What is your return policy?
We want you to love your purchase! If you're not satisfied, please review our return policy or contact us within 30 days of delivery.

Payment & Security

What payment methods do you accept?
We accept all major credit cards, debit cards, and Shop Pay for fast, secure checkout.

Is my payment information secure?
Yes. All transactions are processed through Shopify's secure payment system with industry-standard encryption.

Contact & Support

How can I contact customer support?
You can reach us through our contact form. We typically respond within 24-48 hours.

Do you have a physical store?
We're an online-only store, which allows us to offer competitive prices and ship directly to your door.